Get insured with Carré Neige

It is better to be well insured to enjoy your holidays with peace of mind. 
This is why esf Arc 2000 offers Carré Neige to provide you with all the necessary insurance and assistance guarantees in case of an accident during your stay, or before your stay if you choose the Carré Neige Intégral.

With Carré Neige, you protect yourself and your family and limit the costs that can very expensive in the mountains. You should then consider Carré Neige if you want to ski with peace of mind and hurtle down the pistes alone, with your family or with friends.

Our offers

Carré Neige Intégral
With Carré Neige Intégral you can book your ski passes and services at the ski school with peace of mind.... Carré Neige Intégral covers you in case of health problems or any change in your holiday dates. You will also benefit from a wide range of services adapted to your needs during your stay.

Carré Neige
Avec Carré Neige, vous bénéficiez des compétences des meilleurs professionnels du secteur et de prestations complètes, du secours sur pistes au remboursement des forfaits en passant par le transport en ambulance. With Carré Neige coverage, you will get the best possible professional help available locally and full insurance cover from the payment of your rescue on the pistes to the refund of your ski pass, to your ambulance transport.

So what does that actually mean in real terms ?

How much does Carré Neige cost and how do I get it?
With esf Arc2000, the Carré Neige insurance is offered for all types of lessons when you book online or at the ticket office.
•  Carré Neige, single rate: €3.30 per day
Purchase by phone or at the ticket office.

• Carré Neige Intégral, single rate: €4 per day  
Purchase on our website, by phone or at the ticket office.
What happens in the case of an accident? 
Carré Neige prend en charge les dépenses dès que vous avez recours à des professionnels en vue de vous secourir ou de vous rechercher, ou susceptibles de vous procurer les premiers soins.
Carré Neige Intégral :
• Full insurance cover before and during your stay
• Cancellation of ski lessons, ski passes, childcare services, etc.
• During your stay you are fully covered against accident and/or sickness
• Up to €1 000 / person and €5 000 / accident before the stay
• Global cover limit of €50 000 during your stay, with a maximum one-off excess fee of €40 per claim
• Comprehensive cover guaranteed from the first day of purchase
• The Carré Neige guarantees cover you during your stay
Carré Neige :
• Rescue and evacuation
• Refund of your ski passes 
• Additional coverage: refund of medical, pharmaceutical and hospitalization expenses in addition to the compulsory health insurance; legal defence-litigation coverage; ski damage.
• Repatriation
Are there any conditions that allow for refunds of ski lessons*?
• in case of an accident causing the insured's unability to ski
• in case of illness
• in case of early return of the insured's family
• in case of repatriation of the injured person covered by Carré Neige 
• to a parent (and only one) who is covered by any Carré Neige insurance and who must take care of an injured child who is also covered by Carré Neige.

*Detailed terms and conditions here
How do I get a refund for ski lessons?
Fill in the claim form available on the Carré Neige website ( within 8 days or in any place where you can purchase a Carré Neige insurance and then send it with the supporting documents, to the following address:
DIOT Montagne Assurances Carré Neige - BP 19 73 704 Bourg Saint Maurice Cedex

Attach the following supporting documents:
• Original ski pass (and/or proof of purchase of ski pass and of Carré Neige insurance).
• Medical certificate from the doctor indicating the nature of the injuries and whether or not there is an inability to ski.
How can I be kept informed of the progress of my refunds?
As soon as we process your claim, we will send you your file reference.